LUXXE LOOKS RETURNS & REFUNDS POLICY

Last Updated: October 2026

1. Our Returns Policy

At Luxxe Looks, we take pride in providing high-quality beauty products that are carefully prepared, inspected and packaged before dispatch.

Due to the personal nature of our cosmetics and beauty products, we maintain strict standards regarding product hygiene, safety and quality.

We do not offer voluntary returns, exchanges or refunds for change-of-mind purchases beyond customers’ applicable statutory rights.

Certain hygiene-sealed products are not eligible for change-of-mind returns once their protective seals have been broken after delivery, where the applicable legal exemption applies.

Please review our Returns Policy carefully before making a purchase.

Nothing in this policy affects your statutory consumer rights.

2. Returns & Hygiene Restrictions

For the health and safety of our customers, qualifying hygiene-sealed beauty products cannot be returned for a change of mind once their protective seals have been broken after delivery. This restriction applies where products are genuinely unsuitable for return for health protection or hygiene reasons.

Products that may qualify include certain:

• Lip glosses and lip glazes

• Eyelashes and lash kits

• Cosmetic and beauty essentials

• Other qualifying hygiene-sealed products

Protective hygiene seals must remain intact for a change-of-mind return where the applicable hygiene exemption would otherwise apply.

A product does not automatically become exempt from statutory cancellation rights simply because it is a cosmetic product or has protective packaging.

3. Change-of-Mind Cancellations

Under UK consumer law, customers purchasing eligible products online generally have the right to cancel their purchase within 14 days of receiving their order.

Where this statutory cancellation right applies, unopened products with intact hygiene seals may be returned in accordance with the applicable cancellation rules.

Customers must notify us of their decision to cancel within the legal cancellation period and return eligible goods within 14 days of notifying us.

To request a cancellation, please complete the form on our Contact Us page or email help@luxxelooks.com.

Customers may also exercise their legal cancellation rights through another clear statement of cancellation.

Our team will provide the relevant return instructions and address where applicable.

4. Damaged, Faulty or Incorrect Items

We carefully inspect our products before dispatch to ensure they meet our quality standards.

If your order arrives damaged, faulty, incorrect or not as described, please contact us through our Contact Us page.

To help our customer service team investigate your request efficiently, we kindly ask that you provide:

• Your full name

• Your order number

• A description of the issue

• Clear photographs showing the affected product, where possible

• Photographs of the original packaging, where relevant and available

Photographic Evidence

Photographs help our team assess reported issues and determine the appropriate next steps.

Where photographs are unavailable or insufficient, we may request further information or arrange to inspect the product.

Providing photographs is not an absolute condition of exercising statutory consumer rights.

Refund Assessment

All reported product issues will be reviewed by our customer service team.

We may assess the information provided, relevant photographic evidence and the product itself where reasonably necessary.

Our team will communicate the outcome and any applicable return instructions.

Where a customer is legally entitled to a remedy, Luxxe Looks will provide the appropriate refund, repair or replacement in accordance with applicable consumer law.

Hygiene restrictions do not remove statutory rights relating to faulty, damaged, incorrect or misdescribed products.

5. How to Submit a Return or Refund Request

All return, refund and cancellation enquiries should preferably be submitted through our website’s Contact Us page.

Alternatively, you may email help@luxxelooks.com.

Please include your order number and a brief explanation of your request.

Our customer service team will review your enquiry and provide further guidance.

Where a return is applicable, we will supply the necessary return instructions and return address.

Please do not send products to an address without first obtaining the appropriate return instructions.

This does not prevent customers from exercising their statutory cancellation rights by giving a clear cancellation notice within the applicable period.

Cancellation requests submitted through our website will be acknowledged by email without delay.

6. Refund Processing

Where a refund is approved or legally required, it will be processed using the original payment method unless otherwise agreed.

For eligible statutory cancellations, refunds will be processed within the timeframes required by law.

Where goods have been delivered, we may wait until we receive the returned goods or evidence that they have been sent back, whichever occurs first. Any refund due must then be issued within the applicable 14-day period.

Where an order is cancelled before goods have been supplied, any refund due will be processed within 14 days of receiving the cancellation notice.

Applicable standard delivery charges will be refunded where legally required.

For eligible change-of-mind cancellations, customers are responsible for return postage where this has been communicated before purchase and the law permits.

For faulty, damaged or incorrect goods, Luxxe Looks will cover reasonable return costs where legally required.

Please allow additional processing time for funds to appear in your account, depending on your payment provider.

7. Exchanges

We do not offer voluntary exchanges for change-of-mind purchases.

Customers wishing to purchase a different nail design, size, lash style, lip shade or other product should place a new order.

This does not affect statutory rights to a replacement or another appropriate remedy where goods are faulty or do not conform to the purchase contract.

8. International Orders

Luxxe Looks delivers throughout the United Kingdom and to selected international destinations, including the USA, Australia and European countries.

International customers should contact our customer service team through our Contact Us page if they experience any issues with their order.

All requests will be reviewed in accordance with the applicable consumer protection laws.

Nothing in this Returns Policy limits mandatory consumer rights available in the customer’s country.

9. Contact Us

If you have any questions regarding our Returns Policy, wish to request a cancellation or need assistance with an order, our customer service team is here to help.

Contact Form: Visit our Contact Us page and complete the enquiry form.

Email: help@luxxelooks.com

For order-related enquiries, please include your order number and a brief description of your concern.

We aim to handle all customer enquiries professionally and fairly.

10. Your Statutory Rights

Nothing in this Returns Policy excludes or restricts any rights or remedies available under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

LUXXE LOOKS

Your Beauty. Your Expression. Your Way.