LUXXE LOOKS PRIVACY POLICY

Last Updated: October 2026

1. About This Privacy Policy

This Privacy Policy explains how Luxxe Looks collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Luxxe Looks respects your privacy and is committed to handling your personal information responsibly and transparently.

This policy applies to personal information collected through our website, online store, customer service channels, marketing communications and related services.

2. Who We Are

Luxxe Looks is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Email: help@luxxelooks.com

Alternatively, visit our Contact Us page and complete the enquiry form.

3. Information We Collect

We may collect the following categories of personal information:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Order and transaction details

  • Payment information

  • Account login details, where applicable

  • Customer service enquiries and communications

  • Product reviews, feedback and other content you submit

  • Information relating to returns, refunds or complaints

  • Device, browser and website usage information

  • IP address and approximate location

  • Marketing preferences

  • Information collected through cookies and similar technologies

We do not generally store complete payment card details. Payments may be processed securely by third-party payment providers, which handle payment information in accordance with their own privacy policies and applicable security requirements.

4. How We Collect Your Information

We may collect personal information when you:

  • Visit or use our website

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact our customer service team

  • Submit a return, refund or cancellation request

  • Complete a contact form

  • Leave a review or provide feedback

  • Interact with our social media pages

  • Use cookies or similar technologies

  • Otherwise communicate with us

5. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Take and process payments

  • Arrange delivery

  • Provide customer service

  • Respond to enquiries

  • Manage returns, refunds and cancellations

  • Communicate with you about your orders

  • Create and manage customer accounts

  • Improve our website, products and services

  • Personalise your shopping experience

  • Send marketing communications where permitted

  • Prevent fraud, misuse and unauthorised activity

  • Maintain website security

  • Keep business and financial records

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

  • Analyse website performance and customer trends

6. Legal Bases for Processing

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, our legal bases may include:

  • Contract: To process and deliver your order or provide services you request.

  • Legal obligation: To comply with applicable laws, regulations, accounting requirements and consumer protection obligations.

  • Legitimate interests: To operate, secure and improve our business, website and services, provided that our interests do not override your rights.

  • Consent: Where you have given permission, such as for certain marketing communications or non-essential cookies.

  • Vital interests: Where processing is necessary to protect someone's life or physical safety in exceptional circumstances.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Marketing Communications

We may send you marketing communications about Luxxe Looks products, launches, offers and updates where permitted by law.

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in the relevant email

  • Updating your communication preferences, where available

  • Contacting us through our Contact Us page

  • Emailing help@luxxelooks.com

We may still send non-marketing messages relating to your orders, account, transactions, security or important service updates.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember your preferences

  • Keep items in your basket

  • Process orders

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness

  • Deliver relevant advertising, where permitted

Some cookies are necessary for the website to function and cannot be disabled through our cookie settings.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage cookies through your browser settings or our cookie consent tool, where available.

Disabling certain cookies may affect website functionality.

9. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Website and ecommerce platform providers

  • Delivery and fulfilment providers

  • Customer service and communication providers

  • Email marketing providers

  • Website analytics and advertising providers

  • Fraud prevention and security providers

  • Professional advisers, including legal, accounting and insurance advisers

  • Government authorities, regulators or law enforcement where legally required

  • Buyers, investors or advisers involved in a business sale, restructuring or transfer

We require service providers to handle personal information appropriately and only for authorised purposes.

We do not sell your personal information.

10. International Transfers

Some service providers may process personal information outside the United Kingdom or the country where you are located.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives a level of protection required by applicable data protection law.

These safeguards may include adequacy decisions, approved contractual protections or other lawful transfer mechanisms.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The purpose for which the information was collected

  • Whether you maintain an account

  • Our ongoing relationship with you

  • Legal, accounting and reporting requirements

  • The need to resolve disputes or enforce agreements

  • Fraud prevention and security requirements

When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with applicable law.

12. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should contact us immediately if you believe your account or information has been compromised.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Request transfer of your information in a usable format

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Lodge a complaint with a data protection authority

These rights may be subject to legal exceptions and limitations.

To exercise your rights, please contact us through our Contact Us page or email help@luxxelooks.com.

We may need to verify your identity before completing a request.

14. Children's Privacy

Our website and services are not intended for children who are not legally permitted to use them.

We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Where required by law, we will provide additional notice or request consent before implementing material changes.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want more information about how we use your personal information, please contact us:

Email: help@luxxelooks.com

Contact Form: Visit our Contact Us page and complete the enquiry form.

We aim to respond to privacy enquiries within the time required by applicable law.

LUXXE LOOKS

Where self-love meets the luxury of beauty.

Your Beauty. Your Expression. Your Way.